Niti Jhunjhunwala

Senior Analyst

Niti Jhunjhunwala is a senior analyst for HFS Research. Her coverage areas include banking and financial services and GenAI. She also regularly contributes to competitive intelligence across IT and business process services and the HFS Market Index, a quarterly report that analyses the performance and major developments of top service providers over the past quarter.

Niti joined HFS with more than six years of experience in market research. Previously, she worked with Kantar (a leading data, insights, and consulting company). Her responsibilities included leading end-to-end research studies and delivering client presentations.

She earned an MBA in finance and marketing and B.Tech degree in information technology.

Niti is based out of Kolkata, India. In her spare time, she loves reading, traveling, and going for walks. On weekends, she enjoys painting, spending time with her nephew, and binge-watching series.

Niti Jhunjhunwala

Content By Niti Jhunjhunwala

Point of View

HCLTech is supercharging BFSI with service-led platform outsourcing and AI

HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.

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Data Viewpoint

Commercial banks prioritize improving digital hygiene to reduce costs, improve operations, and elevate

Commercial banks own the high-value relationships, but they must play catch-up on digital hygiene with its retail banking siblings.

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Competitive Intelligence

McKinsey: Generative Enterprise Services Capabilities, 2025

A look at how McKinsey performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Persistent: Generative Enterprise Services Capabilities, 2025

A look at how Persistent performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

PwC: Generative Enterprise Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

WNS: Generative Enterprise Services Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Bain & Company: Generative Enterprise Services Capabilities, 2025

A look at how Bain & Company performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

LTIMindtree: Generative Enterprise Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Generative Enterprise Services, 2025

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