Sam Duncan

Practice Leader

Sam Duncan is a practice leader for HFS Research, based in Cambridge, UK. He graduated from Bournemouth University with a degree in economics. His interest in macroeconomics focuses on how the evolution of technology accelerated globalization. He also studied law, accounting, and investment management.

Since joining HFS, Sam has developed his understanding of blockchain and continues exploring the latest applications of the technology across various industries. He applies his economics background to keep up with the latest banking and financial services industry trends, with a particular interest in insurance. He is a regular contributor to the HFS Market Index, a quarterly report that breaks down the performance and key events of the leading service providers throughout the previous quarter.

When he's not keeping up with the latest market developments, Sam enjoys playing for his local rugby club and can often be found sampling the output of local breweries.

Content By Sam Duncan

Challenger Series

HFS Challenger: MSRcosmos

Delivering Agile with a blend of products and services for midmarket clients.

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Highlight Report

Connect GenAI with your data better through process intelligence

HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.

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Data Viewpoint

Q3 2023: The “fastest five” service providers’ revenue growth is normalizing, but it continues to

Mid-tier service providers continue to beat the market average revenue growth despite challenging macroeconomic conditions.

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Highlight Report

ServiceNow snaps up UltimateSuite to bake task mining into its offerings

ServiceNow’s UltimateSuite acquisition offers a new level of insight. Enterprises, beware of integration-related teething issues.

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Highlight Report

Tech Mahindra’s blueprint for growth leans on industry expansion and GenAI

Tech Mahindra's new CEO, Mohit Joshi, discusses his strategic vision with HFS CEO and Chief Analyst Phil Fersht.

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Data Viewpoint

Q3 2023: TWILTCH revenue growth hits low single-digits, and some decline, but big deal flow drives

Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.

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Highlight Report

Infosys serves a winner for the ATP Tour

Infosys delivers data-driven insights for players and fans of the ATP Tour to improve the quality of the sport.

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Highlight Report

TCS unearths transformation opportunities in life and pensions with two big deals

Life and pensions are rife for digital transformation. Enterprises should make their transformation aspirations a reality.

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