Practice Leader
Sam Duncan is a practice leader for HFS Research, based in Cambridge, UK. He graduated from Bournemouth University with a degree in economics. His interest in macroeconomics focuses on how the evolution of technology accelerated globalization. He also studied law, accounting, and investment management.
Since joining HFS, Sam has developed his understanding of blockchain and continues exploring the latest applications of the technology across various industries. He applies his economics background to keep up with the latest banking and financial services industry trends, with a particular interest in insurance. He is a regular contributor to the HFS Market Index, a quarterly report that breaks down the performance and key events of the leading service providers throughout the previous quarter.
When he's not keeping up with the latest market developments, Sam enjoys playing for his local rugby club and can often be found sampling the output of local breweries.
November 17, 2021 The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.
November 5, 2021 As the latest wave of earnings announcements is hitting the news, we take a look at the performance of the early announcers
November 1, 2021 We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
September 15, 2021 We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
September 13, 2021 Blockchain funding reached a record high in the first half of 2021—and we're keen to understand why.
August 24, 2021 How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
August 17, 2021 At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.
August 16, 2021 At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.
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