President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
August 17, 2022 An in-depth look at the services shaping the finance and accounting industry in 2022 and beyond.
June 9, 2022 LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?
May 5, 2022 Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.
April 1, 2022 Starting today, we are converting all our research deliverables to NFTs. We genuinely believe that writing research reports is an art form.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
February 16, 2022 In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.
January 14, 2022 We analyzed the commercial models used in 1800 F&A BPO, including nearly 300 recent contracts, to understand client expectations.
January 13, 2022 The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
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