President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
October 26, 2021 10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy
October 8, 2021 HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."
August 13, 2021 There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.
August 2, 2021 A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.
July 27, 2021 Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
July 22, 2021 HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.
July 22, 2021 HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.
June 21, 2021 The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.
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