A collection of the latest views from the HFS analyst team on travel, hospitality, and logistics.
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July 13, 2023This Horizons report delivers our 2023 assessment of 21 travel, hospitality, and logistics industry service providers.
May 30, 2025T&H enterprise leaders are widening the lens from short-term ROI to resilience, talent access, and transformation support.
January 17, 2025Customer experience has become a critical battleground and also a competitive advantage for THL leaders.
August 30, 2024HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!
Competitive Intelligence
April 26, 2023A look at how Accenture performed in the HFS Horizons: Supply Chain Services, 2023.
Horizons Report
April 18, 2023The report covers the leading service providers in enterprise supply chain innovation.
Market Vision Paper
January 18, 2023Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.
Highlight Report
December 08, 2022A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.
Highlight Report
October 24, 2022Industry lines are blurring, creating new opportunities, but industry-specific expertise will always be relevant.
Point of View
July 28, 2022Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens
Point of View
July 21, 2022CIOs must build collaborative ecosystems to tackle today’s complexity, according to Tui Airline CIO Isabelle Droll.
Highlight Report
July 07, 2022Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.
Point of View
July 01, 2022Self-insured employers want to incorporate social determinants of health and spend material amounts to augment care management.
Data Viewpoint
June 14, 2022Travel, Hospitality, and Logistics was drastically impacted due to the COVID-19 pandemic. This has opened doors for a massive shift to Travel, Hospitality, and
Data Viewpoint
April 04, 2022TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.
Data Viewpoint
April 01, 2022Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.
Data Viewpoint
April 01, 2022TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.
Highlight Report
December 06, 2021Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.
Point of View
August 24, 2021How Bayer and Deutsche Post are aligning people, process, and change to make automation native.
Point of View
August 19, 2021How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
Data Viewpoint
July 06, 2021Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.
Point of View
June 09, 2021Leaders in the travel and hospitality sectors are poised to face unknown demands.
Top 10 Report
May 19, 2021New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.
Highlight Report
May 14, 2021Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last
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