A collection of the latest views from the HFS analyst team on travel, hospitality, and logistics.
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July 13, 2023This Horizons report delivers our 2023 assessment of 21 travel, hospitality, and logistics industry service providers.
May 30, 2025T&H enterprise leaders are widening the lens from short-term ROI to resilience, talent access, and transformation support.
January 17, 2025Customer experience has become a critical battleground and also a competitive advantage for THL leaders.
August 30, 2024HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!
Market Impact Report
April 30, 2021A comprehensive view of the global travel, hospitality, and logistics industry trends and their impact on IT and business process services and technology change
Data Viewpoint
April 23, 2021Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
Highlight Report
March 31, 2021Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data
Point of View
March 26, 2021As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
Point of View
February 03, 2021Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
Point of View
January 29, 2021The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
Point of View
October 05, 2020Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
Highlight Report
September 23, 2020Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
Market Analysis
August 25, 2020This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
Highlight Report
August 21, 2020This highlight discusses about Bosch GuardMe, a lone worker protection solution.
Highlight Report
August 18, 2020Embracing hyperconnected food services across retail, CPG, hospitality and logistics
Point of View
April 20, 2020Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in legacy
Point of View
April 06, 2020Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for
Point of View
March 16, 2020HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
Point of View
February 26, 2018This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 02, 2018This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
Point of View
January 31, 2018Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
Point of View
January 30, 2018This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
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