HFS Videocasts​

HFS Videocasts feature real and unfiltered views of today's industry as well as insight on where the world is headed. Browse this page and you'll see latest insights from senior HFS analysts and enterprise leaders.

The HFS Videocasts Archive

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Unfiltered Stories | Worley’s Sandeep Kulkarni on GCCs’ Evolution from Cost to Innovation

In this edition, HFS's Saurabh Gupta talks with Worley's Sandeep Kulkarni on GCCs' evolution from cost to innovation.

Unfiltered Stories | Eastman’s Swaroopa Akula on India’s GCC’s Growth and Innovation

In this edition, HFS's Saurabh Gupta talks with Swaroopa Akula at Eastman Hyderabad about India's GCC's growth and innovation.

Unfiltered Stories | Data and AI-led CX Transformation, a view from EXL

In the latest episode, HFS's Melissa O'Brien is joined by EXL's Shashank Verma to discuss how CX is transforming in the age of AI.

Unfiltered Stories | SoftServe creates value through clinical innovations and technology enablement

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with John Andrews at SoftServe.

Unfiltered Stories | Exploring the potential & possibilities of GenAI in the consumer goods industry

In this edition, Ashish Chaturvedi talks with CCBSS's Caitlyn Carr & Genpact's Wendy Earon about the current state of GenAI in the consumer goods industry.

Unfiltered Stories | HCLTech: HFS Horizon High-Tech Services Market Leader

In this edition, Joel Martin talks with HCLTech's Abhay Chaturvedi about why HCLTech is a Horizon 3 Market Leader in HFS's Horizon Report on High-Tech services.

Unfiltered Stories | The Next Horizon for the Travel Industry

In this edition, HFS's Melissa O'Brien in conversation with Hemal Shah at Sutherland about the next horizon for the travel industry.

Fireside Chat | HFS Phil Fersht and Firstsource’s Ritesh Idnani Embrace AI in the Service Industry

On this special Fireside Chat, HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service Industry.

Fireside Chat | HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI

On this special Fireside Chat, HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI.

Unfiltered Stories | Navigating Modern Supply Chain Challenges: Insights from HFS & Neo Tangent

In this edition, HFS's Ashish Chaturvedi discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan at Neo Tangent.

Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

In this edition, HFS's Melissa O'Brien in conversation with Bharath Vasudevan at Tech Mahindra on how gig and tech are rocking CX.

Unfiltered Stories | Pivoting Toward the New Frontier in Travel & Hospitality

HFS's Melissa O'Brien discusses the challenges & future of the travel & hospitality industry with HBX Group's Xabier Zabala & WNS's Jitender Mohan.

Unfiltered Stories | Innova Solutions enables an ecosystem led value creation for healthcare providers

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Vaibhav Srivastava at Innova Solutions.

Unfiltered Stories | Capturing business value from cloud investments

In this edition, Saurabh Gupta, Tom Reuner and Ragu Rajaram discuss how enterprises can move the needle for their transformation journeys.

Unfiltered Stories | Responsible AI in the enterprise – at Vodafone (_VOIS)

In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions).

Unfiltered Stories | Responsible AI in the enterprise – at the Metaverse Institute

In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO of The Metaverse Institute.

Unfiltered Stories | Only 2% of firms are ready to scale GenAI-enter the Chief Responsible AI Officer

In this edition, HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty.

Unfiltered Stories | Responsible AI in the enterprise – at Legal & General

In this edition we had the opportunity to hear from Stefana Brown, Group Technology and Data Risk Director at Legal & General.

Unfiltered Stories | How Sutherland is navigating Retail/CPG clients through tough times

In this edition, HFS's Ashish Chaturvedi speaks with Sutherland's Sanjay Reddy on how Sutherland is navigating Retail/CPG clients through tough times.

Unfiltered Stories | Demystifying Industry Cloud

In this edition, HFS's Tom Reuner speaks with Piyush Saxena at HCLTech, and Addy Dubhashi at AWS about demystifying industry cloud.

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