Leadership Panel | The Third Trigger of Change, Can Enterprises Survive with Current Operating Models?

Nothing dictates real secular change to enterprise operations more than financial pressures. We are rapidly arriving at a third major trigger that will lead to the evolution of many autonomous enterprises where leaders have no choice but to drag their operations out of the dark ages.

• Trigger 1: 1995—The internet drives globalization. The advent of the internet at the turn of the millennium drove the first major wave of globalization of business and operations.
• Trigger 2: 2008—The Great Recession brings about mass low-cost offshoring of IT. In 2008, the Great Recession drove a 15-year wave of tremendous offshoring growth based on using lower-cost labor to slash costs.
• Trigger 3: 2023—Inflation drives organizations to supplement or replace human labor with autonomous technologies. In 2023, wage inflation, recession, and people refusing to return to the office will drive a considerable wave of autonomous enterprises based on using technology to perform the tasks of humans to stay afloat.

These critical topics are up for debate:

• Which enterprise leaders will succeed and which will fail as we tackle this global assault on everything we once knew as stable?
• Are enterprises adapting to this new recessionary world post-pandemic? Or are most clinging to the rules of the past? What will our world be like when we emerge from these dark times?
• As we stare recession in the face and contemplate our very survival, how does this impact investments in emerging tech and innovation? What gets back-burnered, and what moves to the forefront?
• And what happens to sustainability in all this mayhem? Can enterprises deliver where governments and consumers have failed? What do we need to do?
• Can today’s service providers convince enterprises to work with them differently? Can we get past the old-world “effort” partnerships to ones of performance and purpose?
• How do we truly become autonomous and remove humans from loops they no longer need to be in? Can we really adapt to a truly autonomous environment and embrace change? Or is it time to blow up our operations and take a different approach?

You can listen above or watch this HFS Videocast here:

Moderator:

• Phil Fersht, CEO and Chief Analyst, HFS Research

Panelists:

• Radhakrishnan Anantha, CEO & MD, Infosys BPM
• John Keppel, Chief Sustainability Officer, Zurich UK Insurance Company Ltd
• Carole Murphy, Chief Operating Officer, Ocorian
• Rohan Narayana Murty, Founder and CTO, Soroco
• Keshav R. Murugesh, Group CEO, WNS Global Services
• Tiger Tyagarajan, Chief Executive Officer, Genpact
• Leslie Willcocks, Professor, London School of Economics & Political Science

You can also listen on:

• Apple Podcasts
• Spotify
• Google Podcasts
• Anchor