Unfiltered Stories | AXA’s Natasha Davydova on why insurance firms’ reliance on text, image, and video makes GenAI vital

November 26, 2024

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  • Unfiltered Stories | AXA’s Natasha Davydova on why insurance firms’ reliance on text, image, and video makes GenAI vital
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In this episode of “Unfiltered Stories,” David Cushman, Executive Research Leader at HFS Research, speaks with Natasha Davydova, CIO at AXA, about the impact of GenAI on her business. Find out why she considers it a game-changer and why the insurance industry’s reliance on text, image, and video makes GenAI a powerful technology to embrace.

You can listen above or watch this HFS Videocast here:

You will learn:

  • How AXA has rolled out secure GPT to all 120,000 employees and an academy to ensure employees know what they are dealing with.
  • The use cases AXA has already found for customer-facing communication – building their bots.
  • The barriers the firm is running into – and the extent to which customers are ready and willing to engage with AI.

You can also listen on:

 Apple Podcasts
 Spotify
 Anchor

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