Unfiltered Stories | Eastman’s Swaroopa Akula on India’s GCC’s Growth and Innovation

Uncover about Global Capability Centers (GCCs) in India and their role in the IT services industry in the latest episode of HFS Unfiltered Stories. This in-depth discussion explores the future of GCCs, focusing on IT, engineering, and supply chain capabilities, the attractiveness of GCCs for top talent, and the importance of purpose-driven talent management.

You can listen above or watch this HFS Videocast here:

Key takeaways include:

• GCCs play a pivotal role in the IT services industry, offering digital capabilities, engineering expertise, and supply chain operations solutions.
• GCCs are evolving from cost arbitrage to skills arbitrage, attracting top talent and driving innovation.
• India’s superpower in the IT industry lies in its large talent pool, STEM education, communication skills, customer-centric culture, and resilience to change.
• To make GCCs attractive for top talent, organizations must have a vital purpose, focus on critical capabilities, and engage with premier institutes.
• AI brings excitement and opportunities, and humans still have unique skills that AI cannot replace.
• GCCs have the potential to drive innovation and contribute to the bottom line of global organizations.

Hosted by Saurabh Gupta, President, Research and Advisory Services at HFS Research, the conversation features Swaroopa Rani Akula, Head of Office at Eastman Hyderabad.

You can also listen on:

• Apple Podcasts
• Spotify
• Anchor