The gig economy and workforce are becoming integral parts of the CX delivery ecosystem, while technology demands a balanced approach between humans and machine/ technology to deliver CX services. HFS Executive Research Leader Melissa O’Brien in conversation with Bharath Vasudevan, Chief Capability Officer at Tech Mahindra Business Process Services.
You can listen above or watch this HFS Videocast here:
You will learn:
Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here.
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