No matter the industry, companies globally are learning (the hard way) the importance of using customer experience (CX) as a brand differentiator. Doing this well means aligning the entire organization to the customer – but that’s easier said than done. HfS built a framework for any organization seeking to align its business operations to the digitally-driven front office that customers are demanding, the OneOffice™.
Join experts from HfS, Concentrix, and Cisco as they discuss our recent research on how enterprises are investing in and adopting a digital OneOffice-type framework (including findings of a survey of 154 enterprises across industry verticals).
What you’ll learn:
Speakers:
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