Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 27, 2023 We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.
February 8, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
February 1, 2023 Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience
January 17, 2023 A real-time content moderation strategy has become a prerequisite for every online platform.
January 3, 2023 Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
October 18, 2022 The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.
October 3, 2022 Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.
September 6, 2022 HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.
August 23, 2021 A comprehensive view of global healthcare industry trends and their impact on IT and BPS and technology change agents.
June 11, 2021 A comprehensive view of global TMT Industry trends and their impact on IT and business process services.
April 30, 2021 A comprehensive view of the global travel, hospitality, and logistics industry trends and their impact on IT and business process services and technology change
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