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Market Impact Report

How India can rise to the challenge of developing a winning talent ecosystem

We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Market Impact Report

Ukrainian agribusiness shows sustainability can win—even in a war

Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience

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Market Impact Report

Take a holistic, humane approach toward content moderation for brand safety

A real-time content moderation strategy has become a prerequisite for every online platform.

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Market Impact Report

Escape the legacy of database costs by migrating to PostgreSQL and achieving data nirvana

Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.

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Market Impact Report

OneOffice™ experiences must drive how you scale digital workflows

How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?

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Market Impact Report

The Evolution of BPM Services: Cost, Outcomes and Growth

The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.

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Market Impact Report

The meteoric rise of process intelligence: Connecting people, processes, and data to transform businesses

Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.

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Market Impact Report

Automation is Back with a Bang!

HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.

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Market Impact Report

HFS Healthcare Industry Primer 2021

A comprehensive view of global healthcare industry trends and their impact on IT and BPS and technology change agents.

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Market Impact Report

HFS Telecom, Media, and Technology (TMT) Industry Primer 2021

A comprehensive view of global TMT Industry trends and their impact on IT and business process services.

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Market Impact Report

HFS Travel, Hospitality, and Logistics Industry Primer 2021

A comprehensive view of the global travel, hospitality, and logistics industry trends and their impact on IT and business process services and technology change

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