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Capgemini Adds Significant Order-To-Cash Depth With Vengroff Williams Acquisition

Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and

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Point of View

Getting Smart about the Cloud: How Cloud Computing is Impacting Business and how Enterprises should Plan for it

This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the

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Point of View

State of Outsourcing 2011, Part II  

Coverage of Part II of our "Ultimate State of Outsourcing" webinar series: Key Trends and Dynamics, Key Regional Trends, Re-thinking Outsourcing Pricing From to

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Point of View

Changing To Innovate

If outsourcing is geared to deliver positive changes in efficiency, productivity, cost and quality, what is “innovative” about outsourcing? Are we using a

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Point of View

Six Reasons Why Sustainability Matters To Today’s Businesses

If a CEO’s pronouncements were all the evidence we needed that a business was doing something important, then sustainability would be top of the strategy In

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Point of View

The Evolution of Global Business Services: Enhancing the Benefits of Shared Services and Outsourcing

Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored

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Point of View

Misunderstood and Poorly Handled: Change Management for Outsourcing

After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow, technology, service levels among still

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Point of View

State of Outsourcing 2011 (Webinar)

Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of

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Point of View

The Pharmaceutical Industry Sourcing Landscape in 2011: Pharmaceutical Outsourcing Expands To Include Core Services

The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our

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Point of View

Surviving Beyond The Outsourcing Contract: How to devise an Evolution Plan to match your pace of change and achieve your business objectives

Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or

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Point of View

Defining the Service Integrator

Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to

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Point of View

ManpowerGroup – A Whole Lot More Than A Staffing Company

HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of

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