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HfS Live and Unfiltered, Part 1 (Webinar)  

"It's time for next practices, not best practices. How can we move outsourcing beyond a cost savings vehicle?" In this coverage of our heated webinar, 4 and 4

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Point of View

Knowledge is Power: IBM Delivers Business Value Via Analytics

IBM’s new BPO offerings are set to capitalize on a US $14bn investment in analytics. This document includes valuable information for buyers as they evaluate

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Point of View

Infosys Bets Big On Business Platforms

HfS attended Infosys Connect 2011 where over 1000 attendees came together to share perspectives, learn from customers and understand Infosys’s growing We and

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Point of View

Tectonic Shift to Digital Creates a Perfect Storm for CMOs

The switch to digital is forcing marketing into running itself like a proper business process. As CMOs change channels, they’re seeing this imperative emerge,

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Point of View

The legal process outsourcing landscape in 2011

This HfS Market Landscape evaluates the growing global LPO market - the core trends and dynamics, and examines the services provider landscape.

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Point of View

The Perfect Site Visit: The Dos and Don’ts to Make Your Site Visit a Success

This HfS RAPIDInsight offers buyers and providers of outsourcing services tips and successful techniques learned by practitioners over thousands of site visits

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Point of View

The CPO In 2011: The Toughest Job In The Global 1000

Chief procurement officers may have the toughest corporate job in the world. Their internal stakeholders are a raucous group who require everything from and to

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Point of View

Intenda, A Powerful and Flexible Platform Integrates Procurement Processes

This HfS Challengers Analysis focuses on Intenda, a global SaaS provider offering a strong blend of end-to-end capabilities for public and private procurement

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Point of View

South Africa Destination Scorecard

This RAPIDInsight explores South Africa’s challenges and opportunities as it seeks to establish itself as sourcing destination of choice for the top-tier and

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Point of View

The Utilities Sourcing Landscape in 2011: Are Global Utilities Outsourcing Smarter?

This market landscape elaborates on how providers are addressing the growing unmet requirements from the multi-billion dollar utilities vertical, offering IT

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Point of View

Designing an Optimal Procurement BPO Program: Process Expertise and Realized Improvement

When Spend Matters and HfS Research decided to jointly study procurement BPO, our first observation was simple: what’s gone wrong in a market that should have

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Point of View

Findings from the HfS/LSE Cloud Business Services Study

Results from the joint research study of over 1050 global enterprises, conducted by HfS Research in conjunction with the Outsourcing Unit at the London School

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