President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
May 22, 2019 TCS is quietly emerging as the “Walmart of IT services” with the depth and breadth to win and deliver any deal it wants. Its investments in innovation have
May 16, 2019 The HFS Top 10 Finance and Accounting (F&A) Service Providers report examines 17 service providers across a defined series of innovation, execution, and voice
May 8, 2019 This report analyzes and rates 11 service providers serving the Energy sector across innovation, execution, and voice of the customer criteria.
May 1, 2019 WNS and its clients describe “co-creating” on the path to transformation.
April 3, 2019 The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
March 28, 2019 HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear
March 26, 2019 This report analyzes and rates 20 service providers serving the healthcare industry across innovation, execution, and voice of the customer criteria.
March 1, 2019 At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the
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