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Onshore Outsourcing: In Insurance BPO It’s Really Happening

We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in

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Point of View

Social Business Goes Mainstream

No one puts on a better user event than Salesforce. Part customer event, part revival meeting, Salesforce brought together 90,000 people in San Francisco last

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Point of View

The Potential Impact of the Presidential Election on SS&O in the US Public Sector

The potential impact of the US presidential election is not only an important and very current question with regards to social and economic matters, but it will

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Point of View

Accenture Acquires Octagon Research Solutions as Competition Heats up in Pharma

For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry

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Point of View

Executive Company Profile: Accenture’s BPO Business

Accenture has very effectively evolved its 20-year-old BPO business to become a market leader in terms of market share and vision. Its sophisticated and BPO the

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Point of View

Achieving High-Performance BPO

In June of this year, several sourcing heavyweights gathered for an informative and lively hour-long debate about the future of business process outsourcing. by

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Point of View

Twitter Goes After Its Biggest Allies

In a blog post, Twitter signaled it has made significant changes to its API that have the potential to considerably harm and diminish the function of clients

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Point of View

Apple/Samsung: Now We Know the Real Cost of “Free”

It may take years for Apple to actually get its money from Samsung, but Apple’s victory is challenging the notion that Android is free. Carriers and handset

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Point of View

Rohit Kapoor: Success Through Focused Leadership

EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown

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Point of View

Assessing the Potential Value of Using Indefinite-Delivery, Indefinite-Quantity (IDIQ) Contracts

In this RAPIDInsight, HfS Research looks at the merits of the IDIQ contract and how it is used in outsourcing.

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Point of View

Top Ten Buying Behaviors BPO Providers Wish Would Change

HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order

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Point of View

Executive Company Profile: EXL Services

EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that

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