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Executive Company Profile: WNS

WNS is a mid-tier service provider based in India, but they may be one of the best-kept secrets in the BPO market today.

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Point of View

It’s All Hands on Deck: Building Tomorrow’s Enterprise at Infosys

HfS Research analysts attended the recent Infosys Global Analyst Relations Summit held in Boston over July 30-31, 2012. Our primary perceptions through sessions

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Point of View

IBM Targets Talent Management at the C-Suite with Kenexa Acquisition

IBM’s acquisition of Kenexa places it in pole position as a Recruiting BPO services provider. The big question now is whether it will next acquire a cloud or

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Point of View

Procurian Fuels its Energy Spend Solutions by Acquiring Utilities Analyses

Leading procurement solutions provider Procurian announced its acquisition of Utilities Analyses, Inc. (UAI) this week.

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Point of View

HfS Buyer’s Guide: The 2012 Latin American Challengers

In this report, HfS Research analyzes the Latin American competitive landscape and five IT-BPO service providers who are making waves in the region.

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Point of View

What’s an Ant’s Eye View and Why Did PwC Acquire One?

On August 14, PwC announced its intent to acquire social media strategy firm Ant’s Eye View (AEV).

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Point of View

Defining Tomorrow’s Sourcing Industry Today

HfS Research recently held its inaugural HfS 50 Executive Council meeting, bringing together 41 experienced senior sourcing executives whose organizations are

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Point of View

Gainsharing: Is It Really Worth It?

In this RAPIDInsight, we look at why gainsharing is not working in many buyer-provider relationships. We will then introduce a set of common best practices that

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Point of View

The Challenges Facing Brokerage

In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers

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Point of View

Living in the Shadow of the Advanced Persistent Threat

Enterprise buyers of business process outsourcing, IT outsourcing, and cloud services have a new security bogeyman to worry about, the so-called Advanced Threat

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Point of View

Mastering the Digital Media Challenge: How Centro Helped an Ad Agency Unlock Growth

By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -

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Point of View

Getting Frank About Dodd-Frank: Happy Birthday Dodd-Frank – A Two-Year Progress Report

On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial

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