Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 19, 2012 Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together
July 13, 2012 A recent HfS study of 65 major financial services organizations shows they are finally emerging from a dark chapter, thinking about new ways to maximize returns
July 9, 2012 In recent months a debate has arisen around the utility of the term “outsourcing”: is that one word sufficient, or appropriate, to describe the plethora of
July 5, 2012 HfS Research has assembled important contract negotiation strategies, from how to assess your company’s clout and fit with prospective providers to what you
June 27, 2012 Expert buyers gathered for the HfS Sourcing Blueprint Sessions collectively authored this Blueprint report with insight from recent HfS research, input from 41
June 22, 2012 Despite the obvious value, many firms limit the scope of shared services, BPO and broader global business services programs. In most cases, two-thirds of work
June 22, 2012 Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
June 22, 2012 This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise
June 22, 2012 Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee
June 21, 2012 In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents
June 17, 2012 We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of
June 16, 2012 What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than
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