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June 10, 2012 HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and
June 10, 2012 An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational
May 31, 2012 HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be
May 23, 2012 HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk
May 23, 2012 We cover the Indian-headquarted services giant Tata Consultancy Services' financials, delivery locations, horizontal and vertical market foci, TCS's business a
May 22, 2012 Uncertainty with outsourcing is putting the emphasis back onto shared services, with outsourcing as a delivery component. We explore the state of global within
May 1, 2012 Almost every buying organization has a standard procurement process which is tweaked to suit complex services like outsourcing. This falls short when we that
May 1, 2012 Leading sales operations professionals are looking to new Business Platform offerings such as Sales Performance Management, which not only reduce operating
April 12, 2012 This RapidInsight reviews the results of the polling results and answers polling questions posed to the panel from our Webinar on March 14, 2012, “The of the
April 12, 2012 On 25th April 2012, the leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for
April 10, 2012 This RapidInsight looks at why many companies have not adopted business outcome pricing to date and highlights an example of where it is working well—WNS’s
April 4, 2012 We present two key frameworks for buyers evaluating opportunities to leverage analytics. We recommend a value chain mapping and leakage analysis, followed by of
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