Research Fellow & Senior Advisor
Don Ryan is a research fellow & senior advisor for HFS Research. He joined the firm in August 2020 as senior vice president of research and consulting. Prior to HFS, Don was a director for global research and thought leadership for business and outsourcing services, digital technology, and AI deployment at KPMG LLC. While at KPMG, he collaborated with HFS on the highly publicized white paper, Enterprise Reboot: Scaling digital technologies in the new reality, a major study to delineate the impact of COVID-19 on technology implementation.
Don brings a broad background in forecasting technology trends, quantifying the market impact of brand experience and customer loyalty, and analyzing the changing nature of business operating models. His insights gained through research and analytical roles at TNS, META Group, Current Analysis, and FedEx, along with his education at the Wharton School, help HFS clients identify new competitive and market opportunities.
At HFS, Don leads large research-based advisory engagements and continues his longstanding coverage of the technology, media, and telecom vertical, as well as enterprise application platforms and ecosystems.
December 17, 2020 There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
December 4, 2020 “It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 13, 2020 HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
October 19, 2020 Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this
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