Research Fellow & Senior Advisor
Don Ryan is a research fellow & senior advisor for HFS Research. He joined the firm in August 2020 as senior vice president of research and consulting. Prior to HFS, Don was a director for global research and thought leadership for business and outsourcing services, digital technology, and AI deployment at KPMG LLC. While at KPMG, he collaborated with HFS on the highly publicized white paper, Enterprise Reboot: Scaling digital technologies in the new reality, a major study to delineate the impact of COVID-19 on technology implementation.
Don brings a broad background in forecasting technology trends, quantifying the market impact of brand experience and customer loyalty, and analyzing the changing nature of business operating models. His insights gained through research and analytical roles at TNS, META Group, Current Analysis, and FedEx, along with his education at the Wharton School, help HFS clients identify new competitive and market opportunities.
At HFS, Don leads large research-based advisory engagements and continues his longstanding coverage of the technology, media, and telecom vertical, as well as enterprise application platforms and ecosystems.
November 22, 2021 GBS is still relevant, but its role is changing to meet the demands of enterprises.
August 24, 2021 The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.
July 22, 2021 HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.
July 22, 2021 HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.
July 12, 2021 Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.
June 11, 2021 A comprehensive view of global TMT Industry trends and their impact on IT and business process services.
May 26, 2021 Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
May 11, 2021 Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini
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