Research Fellow & Senior Advisor
Don Ryan is a research fellow & senior advisor for HFS Research. He joined the firm in August 2020 as senior vice president of research and consulting. Prior to HFS, Don was a director for global research and thought leadership for business and outsourcing services, digital technology, and AI deployment at KPMG LLC. While at KPMG, he collaborated with HFS on the highly publicized white paper, Enterprise Reboot: Scaling digital technologies in the new reality, a major study to delineate the impact of COVID-19 on technology implementation.
Don brings a broad background in forecasting technology trends, quantifying the market impact of brand experience and customer loyalty, and analyzing the changing nature of business operating models. His insights gained through research and analytical roles at TNS, META Group, Current Analysis, and FedEx, along with his education at the Wharton School, help HFS clients identify new competitive and market opportunities.
At HFS, Don leads large research-based advisory engagements and continues his longstanding coverage of the technology, media, and telecom vertical, as well as enterprise application platforms and ecosystems.
May 6, 2021 Data is the new Oil - Global Survey of Executive IT and Business Decision Makers
April 23, 2021 5G is no longer about getting ahead of the curve—but there’s still an opportunity to be a trailblazer while much of the industry catches up.
April 22, 2021 The TMT market is expanding, converging, and becoming hyper-specialized.
April 9, 2021 This report covers our assessment of the TMT market and its leading service providers’ execution, innovation, and client feedback.
February 9, 2021 There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by
January 5, 2021 As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
December 22, 2020 Musings from HFS’ F&A Digital Roundtable
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
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