Krupa KS

Senior Analyst

Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.

Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.

Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.

Content By Krupa KS

Hot Tech

HFS OneOffice Hot Vendors: Q2 2022

Our latest cohort of HFS OneOffice/OneEcosystem Hot Vendors

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Data Viewpoint

Travel, Hospitality, and Logistics industry enterprises are increasing their IT budgets significantly in

Travel, Hospitality, and Logistics was drastically impacted due to the COVID-19 pandemic. This has opened doors for a massive shift to Travel, Hospitality, and

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Data Viewpoint

Cybersecurity, AI and process mining get the most investment in the TTL industry

TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.

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Data Viewpoint

Challenges that TTL enterprises must overcome to meet their strategic objectives

TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.

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Data Viewpoint

CX services for the next wave of customer experience requires deeper, more innovative partnerships

Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.

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Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

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Data Viewpoint

IT & BPO contracts are getting shorter as enterprises strive for faster results

This Data Viewpoint examines a trend we’ve seen in the data over the past three years — the tenure of deals is getting shorter.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—December 2021

A monthly rollup of merger and acquisition activity.

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