Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
February 11, 2022 In our recent survey, executives from the Life science industry agree they have major plans for investing in 5G adoption.
January 18, 2022 A monthly rollup of merger and acquisition activity.
December 14, 2021 IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.
December 6, 2021 T/BPO merger and acquisition activities monthly snapshot—October 2021
December 1, 2021 Building/sourcing data management teams will help retailers overcome their data security and governance issues
November 17, 2021 The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.
November 15, 2021 Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.
November 10, 2021 A monthly rollup of merger and acquisition activity.
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