Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
September 28, 2021 A monthly rollup of merger and acquisition activity.
August 27, 2021 A monthly rollup of merger and acquisition activity.
August 13, 2021 Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.
July 8, 2021 Accenture continued to make its cloud-focused investment and this time its Industrie&Co.
June 22, 2021 HGS is doubling up on "win-win" with its cognitive cloud contact center.
June 18, 2021 A monthly rollup of merger and acquisition activity
May 21, 2021 A monthly rollup of merger and acquisition activity
April 27, 2021 In the 2021 HFS Finance Management (FM) Services Top 10 Report, we analyze the capabilities and vision of ten service providers.
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