Sam Duncan

Practice Leader

Sam Duncan is a practice leader for HFS Research, based in Cambridge, UK. He graduated from Bournemouth University with a degree in economics. His interest in macroeconomics focuses on how the evolution of technology accelerated globalization. He also studied law, accounting, and investment management.

Since joining HFS, Sam has developed his understanding of blockchain and continues exploring the latest applications of the technology across various industries. He applies his economics background to keep up with the latest banking and financial services industry trends, with a particular interest in insurance. He is a regular contributor to the HFS Market Index, a quarterly report that breaks down the performance and key events of the leading service providers throughout the previous quarter.

When he's not keeping up with the latest market developments, Sam enjoys playing for his local rugby club and can often be found sampling the output of local breweries.

Content By Sam Duncan

Highlight Report

Tailor a digital transformation, as this mid-tier bank did, for best results

Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.

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Data Viewpoint

Not even GenAI spend can drive growth for TWILTCH providers

TWILTCH continue to face another quarter of slowdown in growth in Q1 2024 due to uncertain macroeconomic environment.

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Market Impact Report

Stop dreaming and start doing – your practical and urgent guide to winning with GenAI

How to identify if your enterprise is a GenAI Doer or Dreamer; why that matters and how you can change.

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Data Viewpoint

Revenue growth of ‘fastest five’ service providers slows, but investments show promise

The fastest five service providers revenue growth is slowing but they bet on emerging technologies to remain relevant.

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Highlight Report

Wipro brings Duck Creek to mid-tier P&C insurers with Aggne investment

Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek

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Point of View

The fastest five maintained double-digit revenue growth in 2023 despite slowdown

The strategies and drivers of the fastest-five service providers' impressive 2023 revenue growth.

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Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

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Highlight Report

P&C insurers must break free from legacy thinking

Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.

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