Research Fellow & Senior Advisor
Don Ryan is a research fellow & senior advisor for HFS Research. He joined the firm in August 2020 as senior vice president of research and consulting. Prior to HFS, Don was a director for global research and thought leadership for business and outsourcing services, digital technology, and AI deployment at KPMG LLC. While at KPMG, he collaborated with HFS on the highly publicized white paper, Enterprise Reboot: Scaling digital technologies in the new reality, a major study to delineate the impact of COVID-19 on technology implementation.
Don brings a broad background in forecasting technology trends, quantifying the market impact of brand experience and customer loyalty, and analyzing the changing nature of business operating models. His insights gained through research and analytical roles at TNS, META Group, Current Analysis, and FedEx, along with his education at the Wharton School, help HFS clients identify new competitive and market opportunities.
At HFS, Don leads large research-based advisory engagements and continues his longstanding coverage of the technology, media, and telecom vertical, as well as enterprise application platforms and ecosystems.
May 12, 2023 Enterprises need to take advantage of available technology, operating model, or service delivery levers to drive transformation.
March 31, 2023 There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.
November 30, 2022 Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
August 10, 2022 The future of global business services is data-driven.
July 22, 2022 A look at EY's angle on the managed services market opportunity.
July 19, 2022 The next wave of opportunities for media firms will come in transforming operations.
February 23, 2022 A comprehensive assessment of the services providers delivering SAP S/4HANA services.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at ask@hfsresearch.com for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.